HOTLINE : 1900 6446

Customer Service

MONEY TRANSFER FROM BANKS WITH AUTOBANK SERVICE

Follow the instructions below to transfer money from your underlying securities account to your bank account:

Log in https://eztrade.fpts.com.vn/ or EzMobileTrading application

Navigate to Money Transaction, select Money Transfer

Enter amount to be transferred: Not greater than the amount you can withdraw.

Beneficiary information: "Select Saved Money Transfer Template"

Click Execute and enter OTP code to complete the transaction

For graphic instructions:

NOTE 1

To withdraw/transfer money, you need to go to FPTS Head Office, Branches and Transaction Offices to perform transactions.

- Individual customer

Identity Card/Citizenship Card: Valid original copy;

Money Withdrawal/Transfer Form

- Institutional customer

Power of attorney (clearly stating full name, Identity Card/Citizenship Card No. of the attorney, content of scope of authorization: To perform money withdrawal/transfer order);

Identity Card/Citizenship Card/Passport of the attorney: Valid original copy;

Money Withdrawal/Transfer Form

INSTRUCTIONS ON HOW TO CREATE A MONEY TRANSFER TEMPLATE 

To create a money transfer template, please click here to see detailed Instructions

NOTE 

You can place the EzTransfer money transfer order at anytime, anywhere.

Orders placed prior to 16:00 will be executed in the same day.

Orders placed after 16:00 on holidays or weekends will be executed on the next working day.

FPTS takes no responsibility in the event that you gave incorrect information, which leads to the bank’s refusal to the transaction. In this case, you will be still responsible for settling transaction fee payable (if any)

FPTS only plays an intermediary role in collecting the money transfer fee which is set by the bank at the service.

The EzTransfer money transfer free may be revised from time to time by banks.